The guide will take you through the process of identifying and prioritizing improvements to your innovation performance measurement system.
Central to this process is engaging with the “customers” of information about innovation performance—your colleagues who make decisions like which innovation projects to fund, or who need to know what innovations are in the pipeline for their customers.
The Prepare activities help get you ready to interview your customers by ensuring you’re familiar with the existing metrics, KPIs, and audiences.
In the Discover stage, we set out how to conduct those interviews with your colleagues.
After completing interviews, you’ll be ready to Enhance your measurement system. First, you’ll set priorities for the measurement system. These will then help you identify the metrics you need to add, improve or replace.
Once you’ve identified how you’ll enhance your innovation metrics, we recommend carefully considering how those metrics are communicated—because those metrics only do their job if they’re communicated to the right people, at the right time and in the right format. Detailed guidance on communicating about innovation metrics is contained in separate guide.